By Milton Were A Kenyan bettor’s pursuit of Sh663,127.40 from JetX has produced a paper trail of customer-service exchanges, an account review and a formal legal demand—putting the platform’s handling of disputed payouts under scrutiny. Kevin Amukoah says his account was blocked after he sought to withdraw money following an Aviator gaming session on April 21, 2026. A screenshot supplied with his complaint shows Sh663,127.40 displayed as the account balance on jetx.ke. The dispute subsequently reached Lugano and Achura Advocates, who issued a demand letter dated May 1, 2026, addressed to JetX and marked for the attention of “John Kungu.” The advocates demanded payment within seven days and warned of escalation to the Betting Control and Licensing Board. 1000889242.jpg But the most revealing material is the customer-service correspondence: repeated assurances that the account was being reviewed, different timelines for that process, and a refusal to provide immediate access to a supervisor. A substantial balance—and a demand for payment The screenshot attached to the advocates’ letter shows the Aviator interface, a displayed multiplier of 239.36x and an account balance of Sh663,127.40. A separate figure of 1,109,239.00 appears beside the label “Scored.” That figure should be distinguished from the displayed cash balance:...